Array
(
[id] => 2
[link] =>
[name] =>
[desc] =>
[children] => Array
(
[0] => Array
(
[id] => 7
[link] => https://edoc.coe.int/en/7-online-resources
[name] => Online resources
[desc] =>
[children] => Array
(
[0] => Array
(
[id] => 378
[link] => https://edoc.coe.int/en/378-the-council-of-europe-in-brief
[name] => The Council of Europe in brief
[desc] =>
[children] => Array
(
[0] => Array
(
[id] => 364
[link] => https://edoc.coe.int/en/364-map-of-the-member-states
[name] => Map of the member states
[desc] =>
[children] => Array
(
)
)
[1] => Array
(
[id] => 381
[link] => https://edoc.coe.int/en/381-an-overview
[name] => An overview
[desc] =>
[children] => Array
(
)
)
[2] => Array
(
[id] => 408
[link] => https://edoc.coe.int/en/408-annual-activity-report
[name] => Annual activity report
[desc] =>
[children] => Array
(
)
)
)
)
[1] => Array
(
[id] => 170
[link] => https://edoc.coe.int/en/170-human-rights
[name] => Human rights
[desc] =>
[children] => Array
(
[0] => Array
(
[id] => 172
[link] => https://edoc.coe.int/en/172-european-convention-on-human-rights
[name] => European Convention on Human Rights
[desc] =>
[children] => Array
(
)
)
[1] => Array
(
[id] => 374
[link] => https://edoc.coe.int/en/374-fundamental-freedoms
[name] => Fundamental freedoms
[desc] =>
[children] => Array
(
)
)
[2] => Array
(
[id] => 191
[link] => https://edoc.coe.int/en/191-violence-against-women
[name] => Violence against women
[desc] =>
[children] => Array
(
)
)
[3] => Array
(
[id] => 187
[link] => https://edoc.coe.int/en/187-children-s-rights
[name] => Children's rights
[desc] =>
[children] => Array
(
)
)
[4] => Array
(
[id] => 192
[link] => https://edoc.coe.int/en/192-trafficking-in-human-beings
[name] => Trafficking in human beings
[desc] =>
[children] => Array
(
)
)
[5] => Array
(
[id] => 372
[link] => https://edoc.coe.int/en/372-refugees
[name] => Refugees
[desc] =>
[children] => Array
(
)
)
[6] => Array
(
[id] => 176
[link] => https://edoc.coe.int/en/176-death-penalty
[name] => Death penalty
[desc] =>
[children] => Array
(
)
)
[7] => Array
(
[id] => 177
[link] => https://edoc.coe.int/en/177-prevention-of-torture
[name] => Prevention of torture
[desc] =>
[children] => Array
(
)
)
[8] => Array
(
[id] => 178
[link] => https://edoc.coe.int/en/178-racism
[name] => Racism
[desc] =>
[children] => Array
(
)
)
)
)
[2] => Array
(
[id] => 179
[link] => https://edoc.coe.int/en/179-democracy
[name] => Democracy
[desc] =>
[children] => Array
(
[0] => Array
(
[id] => 180
[link] => https://edoc.coe.int/en/180-local-democracy
[name] => Local democracy
[desc] =>
[children] => Array
(
)
)
[1] => Array
(
[id] => 182
[link] => https://edoc.coe.int/en/182-elections
[name] => Elections
[desc] =>
[children] => Array
(
)
)
[2] => Array
(
[id] => 181
[link] => https://edoc.coe.int/en/181-world-forum-for-democracy
[name] => World Forum for Democracy
[desc] =>
[children] => Array
(
)
)
[3] => Array
(
[id] => 413
[link] => https://edoc.coe.int/en/413-civil-society
[name] => Civil society
[desc] =>
[children] => Array
(
)
)
)
)
[3] => Array
(
[id] => 233
[link] => https://edoc.coe.int/en/233-law
[name] => Law
[desc] =>
[children] => Array
(
[0] => Array
(
[id] => 234
[link] => https://edoc.coe.int/en/234-organised-crime
[name] => Organised crime
[desc] =>
[children] => Array
(
)
)
[1] => Array
(
[id] => 235
[link] => https://edoc.coe.int/en/235-corruption
[name] => Corruption
[desc] =>
[children] => Array
(
)
)
[2] => Array
(
[id] => 237
[link] => https://edoc.coe.int/en/237-data-protection
[name] => Data protection
[desc] =>
[children] => Array
(
)
)
[3] => Array
(
[id] => 175
[link] => https://edoc.coe.int/en/175-european-prison-reform
[name] => European prison reform
[desc] =>
[children] => Array
(
)
)
[4] => Array
(
[id] => 238
[link] => https://edoc.coe.int/en/238-terrorism
[name] => Terrorism
[desc] =>
[children] => Array
(
)
)
[5] => Array
(
[id] => 239
[link] => https://edoc.coe.int/en/239-efficiency-of-justice
[name] => Efficiency of justice
[desc] =>
[children] => Array
(
)
)
[6] => Array
(
[id] => 379
[link] => https://edoc.coe.int/en/379-international-law
[name] => International law
[desc] =>
[children] => Array
(
)
)
)
)
[4] => Array
(
[id] => 193
[link] => https://edoc.coe.int/en/193-society
[name] => Society
[desc] =>
[children] => Array
(
[0] => Array
(
[id] => 194
[link] => https://edoc.coe.int/en/194-living-together-diversity-and-freedom-in-europe
[name] => Living Together - Diversity and Freedom in Europe
[desc] =>
[children] => Array
(
)
)
[1] => Array
(
[id] => 195
[link] => https://edoc.coe.int/en/195-european-social-charter
[name] => European Social Charter
[desc] =>
[children] => Array
(
)
)
[2] => Array
(
[id] => 205
[link] => https://edoc.coe.int/en/205-drugs-and-addictions
[name] => Drugs and addictions
[desc] =>
[children] => Array
(
)
)
[3] => Array
(
[id] => 196
[link] => https://edoc.coe.int/en/196-migration
[name] => Migration
[desc] =>
[children] => Array
(
)
)
[4] => Array
(
[id] => 197
[link] => https://edoc.coe.int/en/197-council-of-europe-development-bank
[name] => Council of Europe Development Bank
[desc] =>
[children] => Array
(
)
)
[5] => Array
(
[id] => 222
[link] => https://edoc.coe.int/en/222-lgbt
[name] => LGBT
[desc] =>
[children] => Array
(
)
)
[6] => Array
(
[id] => 223
[link] => https://edoc.coe.int/en/223-people-with-disabilities
[name] => People with disabilities
[desc] =>
[children] => Array
(
)
)
[7] => Array
(
[id] => 190
[link] => https://edoc.coe.int/en/190-gender-equality
[name] => Gender equality
[desc] =>
[children] => Array
(
)
)
)
)
[5] => Array
(
[id] => 198
[link] => https://edoc.coe.int/en/198-new-technologies-medias
[name] => New technologies / Medias
[desc] =>
[children] => Array
(
[0] => Array
(
[id] => 199
[link] => https://edoc.coe.int/en/199-internet
[name] => Internet
[desc] =>
[children] => Array
(
)
)
[1] => Array
(
[id] => 200
[link] => https://edoc.coe.int/en/200-children-and-the-internet
[name] => Children and the Internet
[desc] =>
[children] => Array
(
)
)
[2] => Array
(
[id] => 201
[link] => https://edoc.coe.int/en/201-media
[name] => Media
[desc] =>
[children] => Array
(
)
)
[3] => Array
(
[id] => 202
[link] => https://edoc.coe.int/en/202-cybercrime
[name] => Cybercrime
[desc] =>
[children] => Array
(
)
)
[4] => Array
(
[id] => 410
[link] => https://edoc.coe.int/en/410-artificial-intelligence
[name] => Artificial intelligence
[desc] =>
[children] => Array
(
)
)
)
)
[6] => Array
(
[id] => 203
[link] => https://edoc.coe.int/en/203-health
[name] => Health
[desc] =>
[children] => Array
(
[0] => Array
(
[id] => 204
[link] => https://edoc.coe.int/en/204-bioethics
[name] => Bioethics
[desc] =>
[children] => Array
(
)
)
[1] => Array
(
[id] => 206
[link] => https://edoc.coe.int/en/206-medicines
[name] => Medicines
[desc] =>
[children] => Array
(
)
)
[2] => Array
(
[id] => 207
[link] => https://edoc.coe.int/en/207-health-care
[name] => Health care
[desc] =>
[children] => Array
(
)
)
)
)
[7] => Array
(
[id] => 208
[link] => https://edoc.coe.int/en/208-culture-heritage-nature
[name] => Culture, heritage, nature
[desc] =>
[children] => Array
(
[0] => Array
(
[id] => 210
[link] => https://edoc.coe.int/en/210-european-cultural-convention
[name] => European Cultural Convention
[desc] =>
[children] => Array
(
)
)
[1] => Array
(
[id] => 211
[link] => https://edoc.coe.int/en/211-intercultural-and-interreligious-dialogue
[name] => Intercultural and interreligious dialogue
[desc] =>
[children] => Array
(
)
)
[2] => Array
(
[id] => 212
[link] => https://edoc.coe.int/en/212-environment
[name] => Environment
[desc] =>
[children] => Array
(
)
)
[3] => Array
(
[id] => 214
[link] => https://edoc.coe.int/en/214-culture-and-democracy
[name] => Culture and democracy
[desc] =>
[children] => Array
(
)
)
[4] => Array
(
[id] => 397
[link] => https://edoc.coe.int/en/397-cultural-heritage
[name] => Cultural heritage
[desc] =>
[children] => Array
(
)
)
)
)
[8] => Array
(
[id] => 215
[link] => https://edoc.coe.int/en/215-the-council-of-europe-and-the-european-union
[name] => The Council of Europe and the European Union
[desc] =>
[children] => Array
(
[0] => Array
(
[id] => 216
[link] => https://edoc.coe.int/en/216-different-roles-shared-values
[name] => Different roles, shared values
[desc] =>
[children] => Array
(
)
)
[1] => Array
(
[id] => 217
[link] => https://edoc.coe.int/en/217-partnerships
[name] => Partnerships
[desc] =>
[children] => Array
(
)
)
)
)
[9] => Array
(
[id] => 218
[link] => https://edoc.coe.int/en/218-minority-rights
[name] => Minority rights
[desc] =>
[children] => Array
(
[0] => Array
(
[id] => 219
[link] => https://edoc.coe.int/en/219-national-minorities
[name] => National minorities
[desc] =>
[children] => Array
(
)
)
[1] => Array
(
[id] => 220
[link] => https://edoc.coe.int/en/220-minority-languages
[name] => Minority languages
[desc] =>
[children] => Array
(
)
)
[2] => Array
(
[id] => 221
[link] => https://edoc.coe.int/en/221-roma-and-travellers
[name] => Roma and Travellers
[desc] =>
[children] => Array
(
)
)
)
)
[10] => Array
(
[id] => 224
[link] => https://edoc.coe.int/en/224-education
[name] => Education
[desc] =>
[children] => Array
(
[0] => Array
(
[id] => 226
[link] => https://edoc.coe.int/en/226-teaching-history
[name] => Teaching History
[desc] =>
[children] => Array
(
)
)
[1] => Array
(
[id] => 393
[link] => https://edoc.coe.int/en/393-human-rights-democratic-citizenship-and-interculturalism
[name] => Human rights, democratic citizenship and interculturalism
[desc] =>
[children] => Array
(
)
)
[2] => Array
(
[id] => 394
[link] => https://edoc.coe.int/en/394-language-learning
[name] => Language learning
[desc] =>
[children] => Array
(
)
)
[3] => Array
(
[id] => 398
[link] => https://edoc.coe.int/en/398-teacher-education
[name] => Teacher education
[desc] =>
[children] => Array
(
)
)
)
)
[11] => Array
(
[id] => 382
[link] => https://edoc.coe.int/en/382-youth
[name] => Youth
[desc] =>
[children] => Array
(
[0] => Array
(
[id] => 392
[link] => https://edoc.coe.int/en/392-youth-in-europe
[name] => Youth in Europe
[desc] =>
[children] => Array
(
)
)
)
)
[12] => Array
(
[id] => 383
[link] => https://edoc.coe.int/en/383-sport
[name] => Sport
[desc] =>
[children] => Array
(
[0] => Array
(
[id] => 384
[link] => https://edoc.coe.int/en/384-sport-for-all
[name] => Sport for all
[desc] =>
[children] => Array
(
)
)
[1] => Array
(
[id] => 390
[link] => https://edoc.coe.int/en/390-doping
[name] => Doping
[desc] =>
[children] => Array
(
)
)
[2] => Array
(
[id] => 391
[link] => https://edoc.coe.int/en/391-violence-in-sport
[name] => Violence in sport
[desc] =>
[children] => Array
(
)
)
)
)
[13] => Array
(
[id] => 240
[link] => https://edoc.coe.int/en/240-institutions
[name] => Institutions
[desc] =>
[children] => Array
(
[0] => Array
(
[id] => 242
[link] => https://edoc.coe.int/en/242-parliamentary-assembly
[name] => Parliamentary Assembly
[desc] =>
[children] => Array
(
)
)
[1] => Array
(
[id] => 243
[link] => https://edoc.coe.int/en/243-congress-of-local-and-regional-authorities
[name] => Congress of Local and Regional Authorities
[desc] =>
[children] => Array
(
)
)
[2] => Array
(
[id] => 244
[link] => https://edoc.coe.int/en/244-european-court-of-human-rights
[name] => European Court of Human Rights
[desc] =>
[children] => Array
(
)
)
[3] => Array
(
[id] => 245
[link] => https://edoc.coe.int/en/245-human-rights-commissioner
[name] => Human Rights Commissioner
[desc] =>
[children] => Array
(
)
)
[4] => Array
(
[id] => 246
[link] => https://edoc.coe.int/en/246-conference-of-ingos
[name] => Conference of INGOs
[desc] =>
[children] => Array
(
)
)
[5] => Array
(
[id] => 247
[link] => https://edoc.coe.int/en/247-conferences-on-the-future-of-the-european-court-of-human-rights
[name] => Conferences on the future of the European Court of Human Rights
[desc] =>
[children] => Array
(
)
)
)
)
[14] => Array
(
[id] => 386
[link] => https://edoc.coe.int/en/386-resources-for-young-people
[name] => Resources for young people
[desc] =>
[children] => Array
(
[0] => Array
(
[id] => 387
[link] => https://edoc.coe.int/en/387-6-10-years
[name] => 6 - 10 years
[desc] =>
[children] => Array
(
)
)
[1] => Array
(
[id] => 389
[link] => https://edoc.coe.int/en/389-11-18-years
[name] => 11 - 18 years
[desc] =>
[children] => Array
(
)
)
)
)
[15] => Array
(
[id] => 402
[link] => https://edoc.coe.int/en/402-resources-for-teachers
[name] => Resources for teachers
[desc] =>
[children] => Array
(
[0] => Array
(
[id] => 404
[link] => https://edoc.coe.int/en/404-educational-tools
[name] => Educational tools
[desc] =>
[children] => Array
(
)
)
[1] => Array
(
[id] => 407
[link] => https://edoc.coe.int/en/407-history-teaching
[name] => History teaching
[desc] =>
[children] => Array
(
)
)
)
)
)
)
)
)
1
Catalog
Mesurer la qualité de la justice - Guide (2017)
L’application à la justice de l’idée de mesure de la qualité fait l’objet d’un vif débat en Europe. Aucune synthèse n’est possible entre les différentes positions en présence car la notion de qualité au centre des discussions a porté jusqu’à présent sur l’approche générale de ce qu’une bonne justice peut représenter. D’aucuns craignent que le problème soit résolu par la seule définition de quelques indicateurs centrés sur des aspects déterminés du système judiciaire, ce qui serait partiel et trompeur.
INTRODUCTION
UN MODÈLE DE RÉFÉRENCE
MESURE DE LA QUALITÉ DES PROCESSUS ET DES DÉCISIONS
MESURER LA PERFORMANCE DES SERVICES JUDICIAIRES
ENQUÊTES DE SATISFACTION DES USAGERS
REMARQUES FINALES
ANNEXES
L’application à la justice de l’idée de mesure de la qualité fait l’objet d’un vif débat en Europe. Aucune synthèse n’est possible entre les différentes positions en présence car la notion de qualité au centre des discussions a porté jusqu’à présent sur l’approche générale de ce qu’une bonne justice peut représenter. D’aucuns craignent que le problème soit résolu par la seule définition de quelques indicateurs centrés sur des aspects déterminés du système judiciaire, ce qui serait partiel et trompeur.