Array
(
[id] => 2
[link] =>
[name] =>
[desc] =>
[children] => Array
(
[0] => Array
(
[id] => 7
[link] => https://edoc.coe.int/en/7-online-resources
[name] => Online resources
[desc] =>
[children] => Array
(
[0] => Array
(
[id] => 378
[link] => https://edoc.coe.int/en/378-the-council-of-europe-in-brief
[name] => The Council of Europe in brief
[desc] =>
[children] => Array
(
[0] => Array
(
[id] => 364
[link] => https://edoc.coe.int/en/364-map-of-the-member-states
[name] => Map of the member states
[desc] =>
[children] => Array
(
)
)
[1] => Array
(
[id] => 381
[link] => https://edoc.coe.int/en/381-an-overview
[name] => An overview
[desc] =>
[children] => Array
(
)
)
[2] => Array
(
[id] => 408
[link] => https://edoc.coe.int/en/408-annual-activity-report
[name] => Annual activity report
[desc] =>
[children] => Array
(
)
)
)
)
[1] => Array
(
[id] => 170
[link] => https://edoc.coe.int/en/170-human-rights
[name] => Human rights
[desc] =>
[children] => Array
(
[0] => Array
(
[id] => 172
[link] => https://edoc.coe.int/en/172-european-convention-on-human-rights
[name] => European Convention on Human Rights
[desc] =>
[children] => Array
(
)
)
[1] => Array
(
[id] => 374
[link] => https://edoc.coe.int/en/374-fundamental-freedoms
[name] => Fundamental freedoms
[desc] =>
[children] => Array
(
)
)
[2] => Array
(
[id] => 191
[link] => https://edoc.coe.int/en/191-violence-against-women
[name] => Violence against women
[desc] =>
[children] => Array
(
)
)
[3] => Array
(
[id] => 187
[link] => https://edoc.coe.int/en/187-children-s-rights
[name] => Children's rights
[desc] =>
[children] => Array
(
)
)
[4] => Array
(
[id] => 192
[link] => https://edoc.coe.int/en/192-trafficking-in-human-beings
[name] => Trafficking in human beings
[desc] =>
[children] => Array
(
)
)
[5] => Array
(
[id] => 372
[link] => https://edoc.coe.int/en/372-refugees
[name] => Refugees
[desc] =>
[children] => Array
(
)
)
[6] => Array
(
[id] => 176
[link] => https://edoc.coe.int/en/176-death-penalty
[name] => Death penalty
[desc] =>
[children] => Array
(
)
)
[7] => Array
(
[id] => 177
[link] => https://edoc.coe.int/en/177-prevention-of-torture
[name] => Prevention of torture
[desc] =>
[children] => Array
(
)
)
[8] => Array
(
[id] => 178
[link] => https://edoc.coe.int/en/178-racism
[name] => Racism
[desc] =>
[children] => Array
(
)
)
)
)
[2] => Array
(
[id] => 179
[link] => https://edoc.coe.int/en/179-democracy
[name] => Democracy
[desc] =>
[children] => Array
(
[0] => Array
(
[id] => 180
[link] => https://edoc.coe.int/en/180-local-democracy
[name] => Local democracy
[desc] =>
[children] => Array
(
)
)
[1] => Array
(
[id] => 182
[link] => https://edoc.coe.int/en/182-elections
[name] => Elections
[desc] =>
[children] => Array
(
)
)
[2] => Array
(
[id] => 181
[link] => https://edoc.coe.int/en/181-world-forum-for-democracy
[name] => World Forum for Democracy
[desc] =>
[children] => Array
(
)
)
[3] => Array
(
[id] => 413
[link] => https://edoc.coe.int/en/413-civil-society
[name] => Civil society
[desc] =>
[children] => Array
(
)
)
)
)
[3] => Array
(
[id] => 233
[link] => https://edoc.coe.int/en/233-law
[name] => Law
[desc] =>
[children] => Array
(
[0] => Array
(
[id] => 234
[link] => https://edoc.coe.int/en/234-organised-crime
[name] => Organised crime
[desc] =>
[children] => Array
(
)
)
[1] => Array
(
[id] => 235
[link] => https://edoc.coe.int/en/235-corruption
[name] => Corruption
[desc] =>
[children] => Array
(
)
)
[2] => Array
(
[id] => 237
[link] => https://edoc.coe.int/en/237-data-protection
[name] => Data protection
[desc] =>
[children] => Array
(
)
)
[3] => Array
(
[id] => 175
[link] => https://edoc.coe.int/en/175-european-prison-reform
[name] => European prison reform
[desc] =>
[children] => Array
(
)
)
[4] => Array
(
[id] => 238
[link] => https://edoc.coe.int/en/238-terrorism
[name] => Terrorism
[desc] =>
[children] => Array
(
)
)
[5] => Array
(
[id] => 239
[link] => https://edoc.coe.int/en/239-efficiency-of-justice
[name] => Efficiency of justice
[desc] =>
[children] => Array
(
)
)
[6] => Array
(
[id] => 379
[link] => https://edoc.coe.int/en/379-international-law
[name] => International law
[desc] =>
[children] => Array
(
)
)
)
)
[4] => Array
(
[id] => 193
[link] => https://edoc.coe.int/en/193-society
[name] => Society
[desc] =>
[children] => Array
(
[0] => Array
(
[id] => 194
[link] => https://edoc.coe.int/en/194-living-together-diversity-and-freedom-in-europe
[name] => Living Together - Diversity and Freedom in Europe
[desc] =>
[children] => Array
(
)
)
[1] => Array
(
[id] => 195
[link] => https://edoc.coe.int/en/195-european-social-charter
[name] => European Social Charter
[desc] =>
[children] => Array
(
)
)
[2] => Array
(
[id] => 205
[link] => https://edoc.coe.int/en/205-drugs-and-addictions
[name] => Drugs and addictions
[desc] =>
[children] => Array
(
)
)
[3] => Array
(
[id] => 196
[link] => https://edoc.coe.int/en/196-migration
[name] => Migration
[desc] =>
[children] => Array
(
)
)
[4] => Array
(
[id] => 197
[link] => https://edoc.coe.int/en/197-council-of-europe-development-bank
[name] => Council of Europe Development Bank
[desc] =>
[children] => Array
(
)
)
[5] => Array
(
[id] => 222
[link] => https://edoc.coe.int/en/222-lgbt
[name] => LGBT
[desc] =>
[children] => Array
(
)
)
[6] => Array
(
[id] => 223
[link] => https://edoc.coe.int/en/223-people-with-disabilities
[name] => People with disabilities
[desc] =>
[children] => Array
(
)
)
[7] => Array
(
[id] => 190
[link] => https://edoc.coe.int/en/190-gender-equality
[name] => Gender equality
[desc] =>
[children] => Array
(
)
)
)
)
[5] => Array
(
[id] => 198
[link] => https://edoc.coe.int/en/198-new-technologies-medias
[name] => New technologies / Medias
[desc] =>
[children] => Array
(
[0] => Array
(
[id] => 199
[link] => https://edoc.coe.int/en/199-internet
[name] => Internet
[desc] =>
[children] => Array
(
)
)
[1] => Array
(
[id] => 200
[link] => https://edoc.coe.int/en/200-children-and-the-internet
[name] => Children and the Internet
[desc] =>
[children] => Array
(
)
)
[2] => Array
(
[id] => 201
[link] => https://edoc.coe.int/en/201-media
[name] => Media
[desc] =>
[children] => Array
(
)
)
[3] => Array
(
[id] => 202
[link] => https://edoc.coe.int/en/202-cybercrime
[name] => Cybercrime
[desc] =>
[children] => Array
(
)
)
[4] => Array
(
[id] => 410
[link] => https://edoc.coe.int/en/410-artificial-intelligence
[name] => Artificial intelligence
[desc] =>
[children] => Array
(
)
)
)
)
[6] => Array
(
[id] => 203
[link] => https://edoc.coe.int/en/203-health
[name] => Health
[desc] =>
[children] => Array
(
[0] => Array
(
[id] => 204
[link] => https://edoc.coe.int/en/204-bioethics
[name] => Bioethics
[desc] =>
[children] => Array
(
)
)
[1] => Array
(
[id] => 206
[link] => https://edoc.coe.int/en/206-medicines
[name] => Medicines
[desc] =>
[children] => Array
(
)
)
[2] => Array
(
[id] => 207
[link] => https://edoc.coe.int/en/207-health-care
[name] => Health care
[desc] =>
[children] => Array
(
)
)
)
)
[7] => Array
(
[id] => 208
[link] => https://edoc.coe.int/en/208-culture-heritage-nature
[name] => Culture, heritage, nature
[desc] =>
[children] => Array
(
[0] => Array
(
[id] => 210
[link] => https://edoc.coe.int/en/210-european-cultural-convention
[name] => European Cultural Convention
[desc] =>
[children] => Array
(
)
)
[1] => Array
(
[id] => 211
[link] => https://edoc.coe.int/en/211-intercultural-and-interreligious-dialogue
[name] => Intercultural and interreligious dialogue
[desc] =>
[children] => Array
(
)
)
[2] => Array
(
[id] => 212
[link] => https://edoc.coe.int/en/212-environment
[name] => Environment
[desc] =>
[children] => Array
(
)
)
[3] => Array
(
[id] => 214
[link] => https://edoc.coe.int/en/214-culture-and-democracy
[name] => Culture and democracy
[desc] =>
[children] => Array
(
)
)
[4] => Array
(
[id] => 397
[link] => https://edoc.coe.int/en/397-cultural-heritage
[name] => Cultural heritage
[desc] =>
[children] => Array
(
)
)
)
)
[8] => Array
(
[id] => 215
[link] => https://edoc.coe.int/en/215-the-council-of-europe-and-the-european-union
[name] => The Council of Europe and the European Union
[desc] =>
[children] => Array
(
[0] => Array
(
[id] => 216
[link] => https://edoc.coe.int/en/216-different-roles-shared-values
[name] => Different roles, shared values
[desc] =>
[children] => Array
(
)
)
[1] => Array
(
[id] => 217
[link] => https://edoc.coe.int/en/217-partnerships
[name] => Partnerships
[desc] =>
[children] => Array
(
)
)
)
)
[9] => Array
(
[id] => 218
[link] => https://edoc.coe.int/en/218-minority-rights
[name] => Minority rights
[desc] =>
[children] => Array
(
[0] => Array
(
[id] => 219
[link] => https://edoc.coe.int/en/219-national-minorities
[name] => National minorities
[desc] =>
[children] => Array
(
)
)
[1] => Array
(
[id] => 220
[link] => https://edoc.coe.int/en/220-minority-languages
[name] => Minority languages
[desc] =>
[children] => Array
(
)
)
[2] => Array
(
[id] => 221
[link] => https://edoc.coe.int/en/221-roma-and-travellers
[name] => Roma and Travellers
[desc] =>
[children] => Array
(
)
)
)
)
[10] => Array
(
[id] => 224
[link] => https://edoc.coe.int/en/224-education
[name] => Education
[desc] =>
[children] => Array
(
[0] => Array
(
[id] => 226
[link] => https://edoc.coe.int/en/226-teaching-history
[name] => Teaching History
[desc] =>
[children] => Array
(
)
)
[1] => Array
(
[id] => 393
[link] => https://edoc.coe.int/en/393-human-rights-democratic-citizenship-and-interculturalism
[name] => Human rights, democratic citizenship and interculturalism
[desc] =>
[children] => Array
(
)
)
[2] => Array
(
[id] => 394
[link] => https://edoc.coe.int/en/394-language-learning
[name] => Language learning
[desc] =>
[children] => Array
(
)
)
[3] => Array
(
[id] => 398
[link] => https://edoc.coe.int/en/398-teacher-education
[name] => Teacher education
[desc] =>
[children] => Array
(
)
)
)
)
[11] => Array
(
[id] => 382
[link] => https://edoc.coe.int/en/382-youth
[name] => Youth
[desc] =>
[children] => Array
(
[0] => Array
(
[id] => 392
[link] => https://edoc.coe.int/en/392-youth-in-europe
[name] => Youth in Europe
[desc] =>
[children] => Array
(
)
)
)
)
[12] => Array
(
[id] => 383
[link] => https://edoc.coe.int/en/383-sport
[name] => Sport
[desc] =>
[children] => Array
(
[0] => Array
(
[id] => 384
[link] => https://edoc.coe.int/en/384-sport-for-all
[name] => Sport for all
[desc] =>
[children] => Array
(
)
)
[1] => Array
(
[id] => 390
[link] => https://edoc.coe.int/en/390-doping
[name] => Doping
[desc] =>
[children] => Array
(
)
)
[2] => Array
(
[id] => 391
[link] => https://edoc.coe.int/en/391-violence-in-sport
[name] => Violence in sport
[desc] =>
[children] => Array
(
)
)
)
)
[13] => Array
(
[id] => 240
[link] => https://edoc.coe.int/en/240-institutions
[name] => Institutions
[desc] =>
[children] => Array
(
[0] => Array
(
[id] => 242
[link] => https://edoc.coe.int/en/242-parliamentary-assembly
[name] => Parliamentary Assembly
[desc] =>
[children] => Array
(
)
)
[1] => Array
(
[id] => 243
[link] => https://edoc.coe.int/en/243-congress-of-local-and-regional-authorities
[name] => Congress of Local and Regional Authorities
[desc] =>
[children] => Array
(
)
)
[2] => Array
(
[id] => 244
[link] => https://edoc.coe.int/en/244-european-court-of-human-rights
[name] => European Court of Human Rights
[desc] =>
[children] => Array
(
)
)
[3] => Array
(
[id] => 245
[link] => https://edoc.coe.int/en/245-human-rights-commissioner
[name] => Human Rights Commissioner
[desc] =>
[children] => Array
(
)
)
[4] => Array
(
[id] => 246
[link] => https://edoc.coe.int/en/246-conference-of-ingos
[name] => Conference of INGOs
[desc] =>
[children] => Array
(
)
)
[5] => Array
(
[id] => 247
[link] => https://edoc.coe.int/en/247-conferences-on-the-future-of-the-european-court-of-human-rights
[name] => Conferences on the future of the European Court of Human Rights
[desc] =>
[children] => Array
(
)
)
)
)
[14] => Array
(
[id] => 386
[link] => https://edoc.coe.int/en/386-resources-for-young-people
[name] => Resources for young people
[desc] =>
[children] => Array
(
[0] => Array
(
[id] => 387
[link] => https://edoc.coe.int/en/387-6-10-years
[name] => 6 - 10 years
[desc] =>
[children] => Array
(
)
)
[1] => Array
(
[id] => 389
[link] => https://edoc.coe.int/en/389-11-18-years
[name] => 11 - 18 years
[desc] =>
[children] => Array
(
)
)
)
)
[15] => Array
(
[id] => 402
[link] => https://edoc.coe.int/en/402-resources-for-teachers
[name] => Resources for teachers
[desc] =>
[children] => Array
(
[0] => Array
(
[id] => 404
[link] => https://edoc.coe.int/en/404-educational-tools
[name] => Educational tools
[desc] =>
[children] => Array
(
)
)
[1] => Array
(
[id] => 407
[link] => https://edoc.coe.int/en/407-history-teaching
[name] => History teaching
[desc] =>
[children] => Array
(
)
)
)
)
)
)
)
)
1
Catalog
Communiquer avec le public migrant - Guide à l'attention du personnel des agences pour l'emploi et des services publics (2019)
La communication est essentielle à la bonne prestation des services publics, mais elle peut s’avérer difficile pour de nombreuses raisons. Lorsque les usagers ont des compétences limitées à l’oral et/ou à l’écrit dans la langue majoritaire et qu’ils ont des perspectives culturelles différentes, ces difficultés s’intensifient.
Heureusement, il existe des mesures concrètes que vous pouvez prendre pour relever ces défis. Cette brochure propose des stratégies et des conseils pratiques destinés aux responsables afin d’aider le personnel à accompagner les clients ayant des compétences linguistiques limitées. Elle aide également l’ensemble du personnel à réfléchir aux styles de communication utilisés dans le contexte de travail actuel, de plus en plus diversifié sur le plan culturel et linguistique.
Brochure disponible en 9 langues: https://www.ecml.at/fr/Resources/ECML-resources/ID/101
Heureusement, il existe des mesures concrètes que vous pouvez prendre pour relever ces défis. Cette brochure propose des stratégies et des conseils pratiques destinés aux responsables afin d’aider le personnel à accompagner les clients ayant des compétences linguistiques limitées. Elle aide également l’ensemble du personnel à réfléchir aux styles de communication utilisés dans le contexte de travail actuel, de plus en plus diversifié sur le plan culturel et linguistique.
Brochure disponible en 9 langues: https://www.ecml.at/fr/Resources/ECML-resources/ID/101
La communication est essentielle à la bonne prestation des services publics, mais elle peut s’avérer difficile pour de nombreuses raisons. Lorsque les usagers ont des compétences limitées à l’oral et/ou à l’écrit dans la langue majoritaire et qu’ils ont des perspectives culturelles différentes, ces difficultés s’intensifient.
Heureusement, il existe des mesures concrètes que vous pouvez prendre pour relever ces défis. Cette brochure propose des stratégies et des conseils pratiques destinés aux responsables afin d’aider le personnel à accompagner les clients ayant des compétences linguistiques limitées. Elle aide également l’ensemble du personnel à réfléchir aux styles de communication utilisés dans le contexte de travail actuel, de plus en plus diversifié sur le plan culturel et linguistique.
Brochure disponible en 9 langues: https://www.ecml.at/fr/Resources/ECML-resources/ID/101
Heureusement, il existe des mesures concrètes que vous pouvez prendre pour relever ces défis. Cette brochure propose des stratégies et des conseils pratiques destinés aux responsables afin d’aider le personnel à accompagner les clients ayant des compétences linguistiques limitées. Elle aide également l’ensemble du personnel à réfléchir aux styles de communication utilisés dans le contexte de travail actuel, de plus en plus diversifié sur le plan culturel et linguistique.
Brochure disponible en 9 langues: https://www.ecml.at/fr/Resources/ECML-resources/ID/101