Measuring the quality of justice - Guide (2017)
The concept of quality measurement applied to justice is the subject of a lively debate in Europe. The different positions cannot be summarised because the concept of quality has been based, until today, on a general approach as to what is meant by good justice. There is the fear that the issue would be solved too swiftly by defining a few indicators focused on specific aspects of the judicial system, which would be partial and misleading.
A REFERENCE MODEL
MEASURING THE QUALITY OF PROCESSES AND DECISIONS
MEASURING THE PERFORMANCE OF THE JUDICIAL SERVICES
CUSTOMER SATISFACTION SURVEYS