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How to convey child-friendly information to children in migration - A handbook for frontline professionals (2019)

Migrations
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InfoEnfantsMigrantsGBR
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Full of practical tips, examples of promising practice and questions children might have about their rights, this handbook provides guidance and food for thought for professionals and volunteers on how to talk to unaccompanied, separated and accompanied children in migration about their rights and the procedures affecting them. This handbook unpacks ways and methods to communicate about current standards and children’s rights and how to improve practice by ensuring children access understandable information that helps them on their journey.

Developed by the Children’s Rights Division to reinforce access to rights and child-friendly procedures, this work was co-authored by practitioners who work with children in migration in Council of Europe member states and integrates recommendations made by children during consultations that took place in five member states.
Acknowledgments
About the authors
Foreword
Introduction
1 Transversal concepts
What does child-friendly information mean?
When do children need child-friendly information?
How can you communicate in a child-friendly way?
Relationship of trust
Pay attention to non-verbal communication
Tools for child-friendly information
Adapting information to address the child’s vulnerabilities
Child-friendly procedures
2 Arrival at the borders, external and internal
Who should give information upon arrival?
What information do children need to receive upon arrival?
How can information be communicated in a child-friendly way in an arrival setting?
Specific vulnerabilities
3 Age assessment and identification
Who should give information?
What information does the child need about age assessment?
• The reasons why authorities undertake age assessment
• Information about the child’s status during the age assessment procedure
• Information about the procedure itself
• Informed consent and the right to be heard
• Specific information needs
When does the child need to receive information?
How can you effectively inform children about age assessment?
Pay attention to the information needs of children with specific vulnerabilities
4 Child protection: provision and care
Who should give information about child protection, care and reception?
What information do you need to give the child?
• Accommodation
• Health care
• Education, vocational training, apprenticeships, work
• Leisure, culture, sport, volunteering
Specific vulnerabilities
5 Access to guardianship and legal advice
Who should give information?
What information do children need?
• Access to a guardian or lawyer
• Roles and responsibilities of guardians and lawyers
• Participation in the decision-making process
• Planning for the future
Specific vulnerabilities
6 Immigration and asylum procedures and durable solutions
Who should provide information about immigration and asylum procedures and durable solutions to children in migration?
What information should be provided?
Information on asylum and immigration
• Specific information about procedures applied in the host state
• Legal issues
• Practical issues
• Points of transition
• Children detained on the basis of immigration status
• Durable solutions
• Returns
4 Conclusions
Annex 1 Factsheets
Factsheets for emergency response and arrival situations
• Remember that your priorities are not the same as the child’s
• Information you will need from the child
Factsheet for child-friendly information and the child-protection system
Factsheet for age assessment
Tool for guardians to communicate with children
Communication tips about durable solutions
Additional information considerations in detention
Annex 2 Table of Key Standards
Annex 3 References

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